You are here » Home > About > General Information

General Information

General Information

Disclaimer
Whilst we have made every effort to ensure the contents of this brochure are accurate, Anglo American Oil Company cannot accept responsibility for any loss as a consequence of errors herein.

Privacy policy
We do not sell or disclose personally identifiable information about our customers to any third party. Any personal or private information you supply to us will be held in strict confidence. We take all reasonable steps to protect the privacy of our customers. No information about our customers and will be disclosed unless required by UK law.

Returns/Refund policy
On receipt of an order, we will refund the cost of the products providing we are notified within the statutory 7 day cooling off period and the products are returned in a saleable condition. A 10% handling charge may be applied for this service outside this 7 day period. Products cannot be returned if the tamper evident seals on drums or oil bottles have been broken. We will not cover any return freight cost.

Damaged goods on arrival
If goods were damaged before they reached you, we will either refund the cost in full along with the carriage costs, or arrange for a replacement order to be sent, free of charge.

Faulty products
In the unlikely event of a genuine manufacturing fault, a full refund for parts and carriage costs will be issued.

Payment
Orders can be accepted over the telephone, by email, fax or via our website. Payment must be made in full, prior to dispatch, by credit/debit card or via cheque or bank transfer.

Title and Delivery
Ownership or Title to the product shall not pass to the buyer until Anglo American Oil Company has received payment in full. In the event that sums owing in respect of other items ordered remain due, apportionment by this company shall take place without prejudice to the right to retain title or ownership in respect of all goods ordered.

Delivery time scale
All hazardous goods orders received before 12pm will be guaranteed dispatch that day (depending on stock) and sent via a freight company that provide a standard 3 day signed-for delivery service*. For an additional cost, the option of a next day service is available throughout the majority of the UK. Wowever, we cannot accept responsibility for orders that may be delayed in transit. Due to their hazardous nature, all fuel orders must be signed for on delivery. All routine deliveries are made during Monday to Friday. Saturday deliveries may be possible, at extra cost. *some remote areas may be subject to longer delivery timescales.

Opening hours
Our office is open for orders from Monday to Friday from 9am to 5.30pm.

© 2017 Anglo American Oil